The fear of automation has been around ever since machines started to replace manual work on a mass scale. This fear is now shifting from blue-collar jobs to white-collar ones as artificial intelligence and deep learning gain momentum and affect jobs in several industries.
The IT industry has been applying automation to address its customers’ needs for several years, but it has been slow to apply this trend to its internal processes. Instead, labor arbitration and massive human “factories” in low-cost countries have been the answer to most IT projects.
However, the trend of labor arbitration is changing as companies such as IPsoft, smartShift Technologies and Arago use artificial intelligence to replace mundane and repetitive manual tasks with advanced smart automation. Massive application upgrades and cloud migrations, issue resolutions, help-desk automation, provisioning and orchestration are now being done by automated platforms in a fraction of the time and unparalleled quality compared to their manual equivalent.
Instead of being the obvious Luddites, most IT professionals see a great opportunity for IT automation to make their jobs exciting again. A recent Arago survey of IT professionals clearly shows that most professionals welcome the trend to complement rather than commandeer their jobs. The following are the four main tasks IT professionals spend their time on:
- Planning and strategy
- Routine maintenance
- Documentation and reporting
The survey participants favor spending more time on the first two stimulating categories and less on the second two “mind-numbing” categories.
Allowing automation to take over the mundane and mind-numbing — and, in most cases, backward-looking — tasks will free time for innovation, strategy and forward-looking activities. It will have a direct impact on reducing the time and budget spent on lights-on versus innovation, and most importantly, it will make most IT jobs exciting again.